who we are

MicroIntegration is an IT solutions provider in South Bend, Indiana. We are focused on delivering technology solutions and support to our clients through dedicated IT support, technology planning and project implementations. In addition, MicroIntegration has a regional data center practice which includes private and hybrid cloud solutions, co-location and ISP services. Since 1999, we’ve been the trusted IT provider and advisor for hundreds of organizations including small/medium business, enterprise, government and education (K-12 and higher education).

As a part of our growing team, you will find yourself surrounded by technicians and engineers who are the best in the industry. Our team integrates creativity with a passion for learning the latest technology to provide state-of-the-art solutions and support for our client base. We challenge each other to grow and be the strongest IT provider in the area. We currently have an opening for the following position:

Managed Services Engineer (Tier 2)

POSITION \ Managed Services Engineer (Tier2)
Location - South Bend, IN
Type - Full-time


As a Managed Services Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on. You will identify, research, respond to, and resolve complex technical problems; serving as the second layer of support for clients who call the Service Desk with technical questions, concerns, and requests.

essential Duties + Responsibilities

  • Working directly with managed services clients to assist in managing IT environments

  • Onboard clients, document environments, and setup monitoring and alerts

  • Provide general support to all clients as needed

  • Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes

  • Ensure recurring / preventative maintenance plans are defined and implemented for managed services customers

  • Other duties as assigned

Preferred skills

  • Bachelor’s of Science degree in Computer Science, Information Systems, or related field - or an equivalent combination of education and experience

  • 3-5 years' experience working with servers, networks, desktops, laptops, and troubleshooting networked environments

  • Strong background in Microsoft Office 365

  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity

  • Experience with remote access, UPS's, print servers and printer maintenance and repair

  • Excellent interpersonal, written, and verbal communication skills required. Prior communication with C+ level executives a plus

  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines

  • Share our values: growth, relationships, integrity, and true grit

what’s in it for you

  • Opportunity to work in the booming field of data management, cloud hosting, cybersecurity, and data science; alongside some of the brightest minds in the industry

  • Opportunity to be a part of a local company committed to making a difference in our community

  • Chance to work with a rapidly expanding tech company

  • Free snacks and an unlimited supply of coffee

  • Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company volleyball team, etc.

  • Competitive salary and benefits package including health, vision, dental, and life insurance

To Apply: Please email your resume to Mary Jo Ogren at mjogren@graham-allen.com or visit https://microintegration.net/careers