who we are
MicroIntegration is an IT solutions provider in South Bend, Indiana. We are focused on delivering technology solutions and support to our clients through dedicated IT support, technology planning and project implementations. In addition, MicroIntegration has a regional data center practice which includes private and hybrid cloud solutions, co-location and ISP services. Since 1999, we’ve been the trusted IT provider and advisor for hundreds of organizations including small/medium business, enterprise, government and education (K-12 and higher education).
As a part of our growing team, you will find yourself surrounded by technicians and engineers who are the best in the industry. Our team integrates creativity with a passion for learning the latest technology to provide state-of-the-art solutions and support for our client base. We challenge each other to grow and be the strongest IT provider in the area. We currently have an opening for the following position:
Service Desk Technician
POSITION \ Service Desk Technician
Location - South Bend, IN
Type - Full-time
As a Service Desk Technician, you will be on the frontlines of helping our client partners solve technical problems. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
essential job functions
Support MI users and/or client by servicing all technology specific problems or requests via established help desk practices
Complete documentation of technical issues and resolutions
Maintain / support customer technology assets including; servers, clients, printers, wireless hardware, and voice/data wiring
Process desired service requests/change requests by completing necessary documentation following procedures for new users, terminated users, departmental, and organizational changes.
Provide on-call support as needed (including after hours on a rotational basis)
Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)required skills
Previous experience in a technical role preferred, but not required
Tech savvy with an ability to quickly learn new technical concepts and skills
Strong customer service and troubleshooting skills
Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems
Share our values: growth, relationships, integrity, and true grit
what’s in it for you
Opportunity to work in the booming field of technology and data science
Opportunity to be a part of a local company committed to making a difference in our community
Opportunity for advancement
Chance to work with a rapidly expanding tech company
Competitive salary and benefits package including health, vision, dental, and life insurance